IRS Get My Payment Page “Status Not Available” Error Meaning

IRS get my payment page message "Payment Status not available" simply means that IRS may have not processed your tax return for Stimulus check yet.

Written by Anil Gupta
  By Anil Gupta    Updated  27 Apr, 20


You are not alone. IRS has created a ‘get my payment’ page where you can enter your SSN number and the residential address to know how much you can expect.

IRS is sending the payment in batches and many people are anxious to know when they will get their direct deposit.

If you see the message “Payment Status not available“, it simply means that IRS may have not processed your tax return for Stimulus payments yet.

IRS had told earlier that payments would be available until the end of 2020 and no need to panic even if your check is delayed. We will update here if we hear any new information with respect to claiming payment later in the year.

How to Use Get my Payment Page?

You can visit the IRS get my payment information page to check your amount.

  1. Click the blue-button ‘Get My Payment‘ on the IRS page. This will take you to the ‘wait’ page.
  2. Once ‘wait’ is over, you will be shown a government site notice. Click ‘OK’.
  3. Now, you will see this page to enter your information from your 2019 tax return if filed OR 2018 tax return if 2019 has not been filed yet.
IRS get my payment - enter SSN information
IRS get my payment – enter SSN information

Be sure to enter the correct information in the first attempt as the page does not allow you to re-try for the next 24 hours for the same SSN. IRS has probably blocked retries to avoid extra load on the server and keep spammers away.

  • Your SSN number – use primary tax filer’s Social security number. Do not enter ITIN.
  • Your Date of Birth – DOB of person who’s SSN you have used in MM/DD/YYYY format
  • Your Residence Street Address – Enter your Street Address in “123 Main St NW #7” format. Do not enter City/Town or State. Try to enter the address exactly the way it appears in your tax return.
  • Zip Code – 5 digit zip code is enough.

H1B are considered resident aliens for the purpose of tax filing in the US and are receiving stimulus payments.

Payment Status Messages

#1 Payment Status not Available

This message is shown if the IRS has not processed your tax return yet. In most cases, this is happening if you have not filed your 2018 or 2019 tax return or have filed a 2019 return recently.

We have also observed that people who did not receive a refund in their last tax return or who owed taxes are seeing this message. Some people with primary SSN but Spouse ITIN or Child ITIN on their tax return have also reported having got this message.

IRS stimulus payment status not available
IRS stimulus payment status not available

IRS’s official FAQ page says that message “Payment status not available” means:

  • You are not eligible for payment OR
  • You are required to file a tax return and have not filed in the tax year 2018 or 2019 OR
  • You recently filed your tax return or provided information through Non-Filers: Enter Your Payment Info on IRS.gov. Your payment status will be updated when processing is completed.
  • If you are an SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet.

Your turn will come. Just have patience.

#2 Eligible but Payment not sent to Bank Yet

If your payment has not been processed yet, then you can expect to see a message that says “you are eligible for the payment“:

IRS get my payment page pending payment
IRS get my payment page pending payment

This message means that you are eligible, but a payment has not been sent and a payment date is not available yet.

IRS updates this page once every 24 hours and hence, you should check back again later to see if they have processed your check.

#3 Payment Scheduled

IRS will update this same page once they have sent your payment to the bank with an exact date and your bank account number.

IRS Stimulus payment credited in Bank Account message
IRS Stimulus payment credited in Bank Account message

If you are excited to know how much money you are eligible for, you can check your amount here.

#4 Need More Information

This message means that you are eligible for a payment, but the IRS does not have your direct deposit bank information. You will see the page to provide your bank information once you have properly verified your identity.

In this specific example, one of our users shared that his 2018 tax return had H1B (SSN) + H4 (SSN) + Child (ITIN) and was showing ‘Payment status not available’ until 24 Apr. On Apr 25, the status changed to ‘Eligible’, and the IRS asked for bank information. So, do not lose hope.

IRS will ask for identity verification and bank account information if you are eligible
IRS will ask for identity verification and bank account information if you are eligible

IRS is processing tax return in batches and a batch is run every 24 hours. If your status was showing ‘Payment status not available’ yesterday, check it again today and you might see the updated status.

IRS bank account information for direct deposit
IRS bank account information for direct deposit

#5 Locked Out for 24 Hours

If you see the locked out for 24 hours message, this means that the information you entered does not match IRS records. Check your 2018 or 2019 tax return and enter correct information.

IRS Taking Time To Load?

The IRS ‘get my payment’ page takes about 3-4 minutes to load due to high demand. Do not worry about internet speed. The page is restricted by IRS on its server.

IRS get my payment page waiting
IRS get my payment page waiting

IRS Page Notice

Do not worry about this US government notice that you would see after going on the IRS payment page. Just click OK to go to the next screen.

IRS get my payment government notice
IRS get my payment government notice

This notice is just for your information that you are entering a US government website and any unauthorized access is not allowed. Information about computers like IP address and location is saved and monitored by IRS if you use ‘Get my Payment’ page after clicking OK here.


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Author

Written by Anil Gupta
  By Anil Gupta           

New Questions on Forum



Recent discussion on forum

  1. Pradeep2612
    Pradeep2612

    @Anil.Gupta - #5 Locked Out for 24 Hours

    If you see the locked out for 24 hours message, this means that the information you entered does not match IRS records. Check your 2018 or 2019 tax return and enter correct information.

    This means that you have tried more than once to check you status within 24 hours and the account is locked and you cannot check your status for the next 24 hours.
    Can you please verify my answer and update #5.


  2. Anil.Gupta
    Anil.Gupta

    Hi @Pradeep2612

    Yes, you would be locked if IRS system senses something is wrong with your data. They block for security reason to protect your identity.

    Wait for 24 hours and then try again.

    They also track requests using your browser and IP address.


  3. Pradeep2612
    Pradeep2612

    Thank you Anil for the quick response.


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