CKGS Passport Refund Policy in USA

Anil Gupta  11 Aug, 18      0  USA

CKGS passport refund policy allows to return consular fee, shipping charges, ICWF Fee, CKGS application Fee, Convenience Charges, SMS Services, Other VAS.


CKGS Online Form Filled, Made Payment, Not Shipped yet

If you have filled the CKGS form online, made the payment and have not yet shipped the application to the CKGS, then your cancellation request is eligible for refund:

Fee TypeRefund Status
Consular FeeRefundable
ICWF FeeRefundable
CKGS FeeRefundable
Convenience ChargesNon-Refundable
ShippingConditional
SMS ServicesRefundable
Other VASN / A

CKGS Passport application shipped, CKGS has NOT yet sent to Indian Embassy

If you have shipped your Passport application to CKGS or if you walk-in with the application which has NOT yet been forwarded to the Indian Consulate, your withdrawal request will get the following refund:

Fee TypeRefund Status
Consular FeeRefundable
ICWF FeeRefundable
CKGS FeeNon-Refundable
Convenience ChargesNon-Refundable
ShippingConditional
SMS ServicesNon-Refundable
Other VASNon-Refundable

CKGS sent Passport application to Indian Consulate

Fee TypeRefund Status
Consular FeeNon Refundable
ICWF FeeNon Refundable
CKGS FeeNon Refundable
Convenience ChargesNon-Refundable
ShippingConditional**
SMS ServicesNon Refundable
Other VASNon Refundable

CKGS Refund for Erroneous / Ineligible Applications sent back to Applicant

If there was a problem in your application like missing document or wrong or mismatch in information, CKGS will return your application to you and will ask for re-doing. In that case, Refund will be processed as:

Fee TypeRefund Status
Consular FeeRefundable
ICWF FeeRefundable
CKGS FeeNon-Refundable
Convenience ChargesNon-Refundable
ShippingConditional
SMS ServicesRefundable
Other VASRefundable

One common case is the your residence address does not match the CKGS application form with what you have either on your address proof or on current Indian Passport.

Read this real life example where the address in Indian passport had city and state name like Chennai [TamilNadu]. 

In CKGS passport renewal application, the address was mentioned as ‘Chennai’ and CKGS rejected the application, sent it back to applicant and refund was processed.

CKGS refund for “Abandoned” due to “Incomplete Documentation”

Sometimes CKGS marks your Indian passport application as Abandoned if it has incomplete documentation prior to submission to the Indian consulate, then you are eligible for following refund: 

Fee TypeRefund Status
Consular FeeRefundable
ICWF FeeRefundable
CKGS FeeNon-Refundable
Convenience ChargesNon-Refundable
ShippingConditional
SMS ServicesNon-Refundable
Other VASNon-Refundable

CKGS Application “Abandoned” after submission to Indian Consulate

If your Indian passport application is marked as Abandoned after CKGS has submitted it to Indian embassy due to “Pending Additional Documentation”, the refund will be processed as follows. The Consulate may charge an additional 23 USD per application during collection in such cases.

Fee TypeRefund Status
Consular FeeNon Refundable
ICWF FeeNon-Refundable
CKGS FeeNon-Refundable
Convenience Charges*Non-Refundable
ShippingConditional
SMS ServicesNon-Refundable
Other VASNon-Refundable

Convenience Charges

Convenience charges are applicable only for Credit Card payments and are non-refundable.

Check /Cheque Payment Refund Charges

Additional charge of 1.90 $ will be levied in case of refunds done through Check / Cheque payment.

Stop Bank Payment – Personal Bank Check

CKGS will not be responsible for any penalty charges levied by the bank in case the Applicant attempts to stop check payment. CKGS cannot refund those charges if charged by your Bank.

Shipping Charges – Conditional Refund

Shipping charges are non-refundable if Incoming Label (from You to CKGS) is printed or downloaded by you.

Shipping charges are non-refundable if the Applicant collects documents directly from the EOI / Consulate or from CKGS Application Center.

Shipping, SMS Services & Other VAS (Value Added Services) are all optional services.

CKGS Refund Processing Time – 15 to 45 Days

Refund processing time will be approximately 15 business days for all except shipping services.

For Shipping Services, the tracking status of generated shipping label should be expired for starting refund. This might take as long as 45 days in certain cases. Applicant cannot reuse Incoming Airway Bill (AWB) of cancelled application to send new application in future.

Consular fee – Non Refundable – If passport application sent to Indian Consulate

Consular fees is non-refundable if your application has been sent to Indian Embassy for processing. It does not matter if your Passport is issued or denied or delayed due to any reason whatsoever.

CKGS will NOT refund any fees in these circumstances:

  • Rejection of Passport application by the Mission.
  • Request for Reapplication Passport by Mission.
  • Delay in processing Passport application by Mission.
  • Non-receipt of Passport on or before the travel date.
  • Loss to Employer / Self due to delay in receipt of Passport due to nonattendance.
  • Loss due to Deportation and repatriation for any reason at the Port of Entry in India.
  • Delay in shipping of Passport by shipping company.
  • Loss or Damage of Passport in transit by shipping company.
  • Change in Passport fee by the Mission.
  • Air tickets, Hotel booking and other related cancellation due to delay or rejection of Passport application.
  • All expenses related to travel to IPAC to collect Passport including but not limited to local / interstate travel expenses, purchase of Food / Beverages, hotel accommodation, boarding/ lodging expenses.
  • Opportunity loss for time spent on Passport application.