USCIS: We are still reviewing your case and there are no updates at this time

USCIS case status email - We are still reviewing your case can be ignored. Its a system generated automatic email sent every week by DHS website for pending cases.

Written by Anil Gupta
  By Anil Gupta          Updated  23 Jun, 19


USCIS Case Status Emails

If you have registered and created an account on new USCIS – DHS website and added your case receipt number, you might see an occasional message in your email inbox.

We are still reviewing your case and there are no updates at this time. We will notify you when your case status changes. We last took action on your case on April 11, 2019.

There is not need to worry. This message does not mean that your case has received any approval or denial or RFE.

It is just a system generated common message that DHS case status website is sending every week or 10 days if you have opted to get email notifications for your case.

The case status email is sent for all types of immigrant or non-immigrant applications including i485 Green card applications. 

The last action date mentioned in the email message would be same as your last case status.

Example: If USCIS transfers your i485 case to any field office, they would update it in their system and the last action date would be recorded.

Most people who are waiting for their naturalization ceremony get worried as to why they are receiving this email.

You can ignore this email.

It is not a glitch in USCIS system.

USCIS Case Status Mobile Text

The real case status update happens when you receive a text message on your mobile. This is the time you should log in to USCIS account and check the new case status.

Example: This text message was sent by USCIS when the H1B premium case was approved by Nebraska service center. The SMS does not have the real status but only an update that some action has been taken.

USCIS case status text message
USCIS case status text message

USCIS Case Status After Email

The case status will remain the same even after receiving the automated email from DHS website to the last action taken on your application.

Example: This H4 EAD case is added to DHS website for tracking and keeps sending the email notifications every week automatically even though there is no change in real status.

Case status received on DHS website account
Case status received on DHS website account

You can solve the USCIS website receipt number is not recognized error easily.

Stop Email Notifications

I strongly recommend to keep the notifications on but if you want to turn them off, you can go to your Account->Settings and edit the email notifications:

DHS case status website notification settings
DHS case status website notification settings

If you keep the email and mobile notifications ON, you will get a text message as and when your case is approved.

Example: If your H4 EAD application status changes to “New card is being produced“, you will get an email as well as SMS message on phone.


   4 Useful Questions & Answers from comments

  1. Mahesh
    Mahesh 23 Jun, 19 at 8:09 am

    Hi Anil,

    Not sure where to ask this question. Could you please help me with this below query. Thank you so much!

    My H1b got selected in this year’s lottery and I recently received an RFE from USCIS. Mine is an EVC(Employer-Vendor-Client) model. Client uses a Managed Services Provider(MSP) for vendor & contingent work force management. In the RFE, USCIS misinterpreted this MSP as another vendor and requested for contractual agreements and work orders between MSP and Client. We have provided Client & Vendor letters during initial filing clearly stating the MSP is a VMS for client and not a mid-vendor along with my job duties. Additionally, we have also provided Agreements, work orders between my employer-vendor and vendor-MSP(of the client).

    My employer’s attorney advised to get a letter from MSP as another evidence to prove their role as MSP to Client to address this query. Recently, the MSP’s corporate name has been changed and all existing contracts remain in effect and are not impacted by this change. MSP provided me 2 letters(on the new corporate name letter head) one confirming my services at the client along with their role as MSP and other stating their corporate name change. So, my question is does it raise any further queries from USCIS with all these changes? and what are the odds of getting the approval in this scenario?? Could you please kindly give me your valudable insights on this.

    • Anil Gupta
      Anil Gupta 23 Jun, 19 at 10:48 am

      The way you have mentioned it, even I cannot understand the kind of H1B position you have completely.

      What is VMS and what real position are you going to work for?
      You should be employed by your H1B employer at all times.

      I do not completely understand the role of this third company here which has confused USCIS too.

      • Mahesh
        Mahesh 23 Jun, 19 at 2:44 pm

        Hi Anil,

        Thanks for your response. I’m always employed with my employer. I’ve been with my employer since last 3 years. I’m providing services to the client at 3rd party location through the contract relationship between my Employer-Vendor- and Client. Like I stated earlier, Client has an MSP, managed services provider, is a company that will handle outsourced vendors and contingent labor, providing vendor management services(VMS) to improve Client’s operations and reduce expenses.
        Below is the chain:
        My Employer —-> Vendor —> MSP(Managed Services Provider) —–> Client

        • Anil Gupta
          Anil Gupta 23 Jun, 19 at 9:06 pm

          What exactly is MSP company doing here? Taking a cut in the chain?

          Does your client pay the MSP and MSP pays you the money?

          What is the actual role of MSP here?

          This is normally considered a multiple vendor situation.

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